DEV Community

#itoperations

Posts

đź‘‹ Sign in for the ability to sort posts by relevant, latest, or top.
Every Ninety Days Our Service Desk Had the Same Bad Week
serguey_shinder_4ab9b87b1 profile

Every Ninety Days Our Service Desk Had the Same Bad Week

#sergueyshinder #itoperations #servicedesk #identity
1
Comments
2 min read
Every Depot Signs In at Six and We Had Sized for the Hour
serguey_shinder_4ab9b87b1 profile

Every Depot Signs In at Six and We Had Sized for the Hour

#sergueyshinder #itoperations #capacity #performance
Comments
2 min read
A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them
serguey_shinder_4ab9b87b1 profile

A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them

#sergueyshinder #itoperations #hardware #servicedesk
Comments
2 min read
Our Tickets Closed Themselves Before the Night Shift Came Back
serguey_shinder_4ab9b87b1 profile

Our Tickets Closed Themselves Before the Night Shift Came Back

#sergueyshinder #itoperations #servicedesk #shiftwork
Comments
2 min read
Nineteen of Our Shared Mailboxes Were Being Read by Nobody
serguey_shinder_4ab9b87b1 profile

Nineteen of Our Shared Mailboxes Were Being Read by Nobody

#sergueyshinder #itoperations #email #servicedesk
Comments 2
2 min read
The Printer That Decides Whether a Lorry Leaves Was Bought Like Stationery
serguey_shinder_4ab9b87b1 profile

The Printer That Decides Whether a Lorry Leaves Was Bought Like Stationery

#sergueyshinder #itoperations #endpoints #logistics
Comments
2 min read
Two Thirds of What We Escalated Did Not Need an Engineer
serguey_shinder_4ab9b87b1 profile

Two Thirds of What We Escalated Did Not Need an Engineer

#sergueyshinder #itoperations #itsm #servicedesk
Comments
2 min read
The Continuity Exercise Stopped in the First Half Hour
serguey_shinder_4ab9b87b1 profile

The Continuity Exercise Stopped in the First Half Hour

#sergueyshinder #itoperations #businesscontinuity #itsm
Comments
2 min read
A Fifth of Our Support Demand Came From People We Do Not Employ
serguey_shinder_4ab9b87b1 profile

A Fifth of Our Support Demand Came From People We Do Not Employ

#sergueyshinder #itoperations #itsm #servicedesk
Comments
2 min read
Twelve Months of Leave Looked Exactly Like Leaving
serguey_shinder_4ab9b87b1 profile

Twelve Months of Leave Looked Exactly Like Leaving

#sergueyshinder #itoperations #itsm #identity
Comments
2 min read
We Run Thirty Nine Sites and Have Engineers at Two
serguey_shinder_4ab9b87b1 profile

We Run Thirty Nine Sites and Have Engineers at Two

#sergueyshinder #itoperations #itsm #infrastructure
Comments
2 min read
The Outage Ran for Two Hours Before It Had a Name
serguey_shinder_4ab9b87b1 profile

The Outage Ran for Two Hours Before It Had a Name

#sergueyshinder #itoperations #incidentmanagement #itsm
Comments
2 min read
Count How Many Times You Have Fixed the Same Thing
serguey_shinder_4ab9b87b1 profile

Count How Many Times You Have Fixed the Same Thing

#sergueyshinder #itoperations #itsm #problemmanagement
Comments
2 min read
Half of Our Successful Changes Were Never Verified
serguey_shinder_4ab9b87b1 profile

Half of Our Successful Changes Were Never Verified

#sergueyshinder #itoperations #changemanagement #itsm
Comments
2 min read
Who Answers the Phone at Two in the Morning
serguey_shinder_4ab9b87b1 profile

Who Answers the Phone at Two in the Morning

#sergueyshinder #itoperations #incidentresponse #itsm
Comments 1
2 min read
đź‘‹ Sign in for the ability to sort posts by relevant, latest, or top.