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Every Ninety Days Our Service Desk Had the Same Bad Week
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Every Ninety Days Our Service Desk Had the Same Bad Week

#sergueyshinder #itoperations #servicedesk #identity
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2 min read
Two Thousand Devices Had Our Server's Address Typed Into Them
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Two Thousand Devices Had Our Server's Address Typed Into Them

#sergueyshinder #infrastructure #migration #networking
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2 min read
Our Depots Ran on the Laptops Head Office Had Finished With
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Our Depots Ran on the Laptops Head Office Had Finished With

#sergueyshinder #itbusiness #endusercomputing #itmanagement
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2 min read
Our Software Bills Have Started Moving With the Number of Parcels
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Our Software Bills Have Started Moving With the Number of Parcels

#sergueyshinder #future #saas #itbudget
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2 min read
Our Morning Report Was Built Before the Rural Vans Had Sent Their Day
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Our Morning Report Was Built Before the Rural Vans Had Sent Their Day

#sergueyshinder #data #reporting #dataquality
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2 min read
Our Scanner Update Went Out Over the Backup Line and Used a Month of Data by Lunchtime
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Our Scanner Update Went Out Over the Backup Line and Used a Month of Data by Lunchtime

#sergueyshinder #automation #devops #mobiledevices
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2 min read
Every Depot Signs In at Six and We Had Sized for the Hour
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Every Depot Signs In at Six and We Had Sized for the Hour

#sergueyshinder #itoperations #capacity #performance
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2 min read
Every Depot Shared One Wireless Key and Two Thousand People Knew It
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Every Depot Shared One Wireless Key and Two Thousand People Knew It

#sergueyshinder #cybersecurity #wireless #networksecurity
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2 min read
When the Warehouse Has Robots, an IT Change Becomes a Safety Decision
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When the Warehouse Has Robots, an IT Change Becomes a Safety Decision

#sergueyshinder #futureofit #robotics #safety
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2 min read
Our Account Managers Had Been Giving Away My Team's Time for Free
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Our Account Managers Had Been Giving Away My Team's Time for Free

#sergueyshinder #itbusiness #customers #itmanagement
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2 min read
Our Automated Delay Texts Were Wrong About One Time in Four
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Our Automated Delay Texts Were Wrong About One Time in Four

#sergueyshinder #automation #customerexperience #notifications
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2 min read
The UPS Kept Our Depot Switch Running and the Internet Router Went Dark
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The UPS Kept Our Depot Switch Running and the Internet Router Went Dark

#sergueyshinder #infrastructure #resilience #power
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2 min read
Our Tracking Portal Showed Which Trailers Were Full and Where They Parked for the Night
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Our Tracking Portal Showed Which Trailers Were Full and Where They Parked for the Night

#sergueyshinder #cybersecurity #logistics #accesscontrol
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2 min read
Our System Said the Stock Was on the Shelf and the Shelf Was Empty
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Our System Said the Stock Was on the Shelf and the Shelf Was Empty

#sergueyshinder #data #inventory #warehouse
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2 min read
A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them
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A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them

#sergueyshinder #itoperations #hardware #servicedesk
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2 min read
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