Serguey Shinder - DEV Community

Serguey Shinder

Oct 2

Our Payslips Were Locked With Each Employee's Date of Birth

#sergueyshinder #cybersecurity #privacy #payroll

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Serguey Shinder

Oct 2

Our Electric Vans Will Turn a Midnight Outage Into a Morning Without Deliveries

#sergueyshinder #future #electricvehicles #itstrategy

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Serguey Shinder

Oct 2

Our Marketing Team Waited Nine Weeks for Two Days of Work

#sergueyshinder #itbusiness #itmanagement #delivery

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Serguey Shinder

Oct 2

Our Lorries Were Serviced by the Mileage Drivers Typed at the Fuel Pump

#sergueyshinder #data #dataquality #fleet

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Serguey Shinder

Oct 2

Switching Off an Old Feature Flag Sent Six Hundred Bookings Nowhere

#sergueyshinder #devops #featureflags #automation

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Serguey Shinder

Oct 2

Our Finance Server Ran Out of Credits on the Second Day of Month End

#sergueyshinder #cloud #infrastructure #capacity

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Serguey Shinder

Oct 2

Every Ninety Days Our Service Desk Had the Same Bad Week

#sergueyshinder #itoperations #servicedesk #identity

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Serguey Shinder

Oct 1

Our Software Bills Have Started Moving With the Number of Parcels

#sergueyshinder #future #saas #itbudget

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Serguey Shinder

Oct 1

Our Depots Ran on the Laptops Head Office Had Finished With

#sergueyshinder #itbusiness #endusercomputing #itmanagement

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Serguey Shinder

Oct 1

Our Morning Report Was Built Before the Rural Vans Had Sent Their Day

#sergueyshinder #data #reporting #dataquality

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Serguey Shinder

Oct 1

Our Scanner Update Went Out Over the Backup Line and Used a Month of Data by Lunchtime

#sergueyshinder #automation #devops #mobiledevices

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Serguey Shinder

Oct 1

Two Thousand Devices Had Our Server's Address Typed Into Them

#sergueyshinder #infrastructure #migration #networking

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Serguey Shinder

Oct 1

Every Depot Shared One Wireless Key and Two Thousand People Knew It

#sergueyshinder #cybersecurity #wireless #networksecurity

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Serguey Shinder

Oct 1

Every Depot Signs In at Six and We Had Sized for the Hour

#sergueyshinder #itoperations #capacity #performance

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Serguey Shinder

Sep 30

When the Warehouse Has Robots, an IT Change Becomes a Safety Decision

#sergueyshinder #futureofit #robotics #safety

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Serguey Shinder

Sep 30

Our Account Managers Had Been Giving Away My Team's Time for Free

#sergueyshinder #itbusiness #customers #itmanagement

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Serguey Shinder

Sep 30

Our System Said the Stock Was on the Shelf and the Shelf Was Empty

#sergueyshinder #data #inventory #warehouse

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Serguey Shinder

Sep 30

Our Automated Delay Texts Were Wrong About One Time in Four

#sergueyshinder #automation #customerexperience #notifications

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Serguey Shinder

Sep 30

The UPS Kept Our Depot Switch Running and the Internet Router Went Dark

#sergueyshinder #infrastructure #resilience #power

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Serguey Shinder

Sep 30

Our Tracking Portal Showed Which Trailers Were Full and Where They Parked for the Night

#sergueyshinder #cybersecurity #logistics #accesscontrol

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Serguey Shinder

Sep 30

A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them

#sergueyshinder #itoperations #hardware #servicedesk

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Serguey Shinder

Sep 29

Our Depots Work in Fourteen Languages and Our Systems Speak One

#sergueyshinder #futureofit #workforce #a11y

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Serguey Shinder

Sep 29

Our Agents Were Coached on Call Length and the Delay Was Our Screen

#sergueyshinder #itbusiness #performance #customerservice

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Serguey Shinder

Sep 29

New Houses Were Undeliverable Because Our Address Data Was a Year Old

#sergueyshinder #data #dataquality #referencedata

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Serguey Shinder

Sep 29

Our Automation Thought Every Monday Was a Working Day

#sergueyshinder #automation #devops #scheduling

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Serguey Shinder

Sep 29

Our Depot Firewalls Kept Passing Traffic After Their Protection Had Expired

#sergueyshinder #infrastructure #networking #licensing

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Serguey Shinder

Sep 29

Our Depot Cameras Were Installed by a Security Company and Secured by Nobody

#sergueyshinder #cybersecurity #iot #suppliers

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Serguey Shinder

Sep 29

Our Tickets Closed Themselves Before the Night Shift Came Back

#sergueyshinder #itoperations #servicedesk #shiftwork

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Serguey Shinder

Sep 28

Our Head Office Is Now Designed Around Wednesday

#sergueyshinder #futureofit #hybridwork #workplace

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Serguey Shinder

Sep 28

We Were Compared With a Benchmark That Counted Half of What We Do

#sergueyshinder #itbusiness #budgeting #itmanagement

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Serguey Shinder

Sep 28

We Had Four Records for One Supplier and Paid Its Invoice Twice

#sergueyshinder #data #masterdata #finance

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Serguey Shinder

Sep 28

Our Automated Report Arrived as a PDF and Three Teams Typed It Back In

#sergueyshinder #automation #reporting #itmanagement

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Serguey Shinder

Sep 28

The Switches at Our Depots Live in Rooms Chosen for Being Spare

#sergueyshinder #infrastructure #networking #facilities

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Serguey Shinder

Sep 28

Our Drivers Carry a Day of Customer Addresses on a Handset With No PIN

#sergueyshinder #cybersecurity #mobile #dataprotection

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Serguey Shinder

Sep 28

Nineteen of Our Shared Mailboxes Were Being Read by Nobody

#sergueyshinder #itoperations #email #servicedesk

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Serguey Shinder

Sep 26

I Now Plan Laptops the Way Our Buyers Plan Stock

#sergueyshinder #futureofit #supplychain #hardware

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Serguey Shinder

Sep 26

The Reorganisation Was One Slide and Thirty Eight Places in Our Systems

#sergueyshinder #itbusiness #organisation #itmanagement

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Serguey Shinder

Sep 26

Our Carriers Were Auditing Our Product Data and Finance Paid for It

#sergueyshinder #data #masterdata #dataquality

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Serguey Shinder

Sep 26

Our Supplier Sells One Environment and It Is Production

#sergueyshinder #automation #devops #testing

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Serguey Shinder

Sep 26

Our Warehouse Wireless Was Surveyed When the Racking Was Empty

#sergueyshinder #infrastructure #networking #wireless

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Serguey Shinder

Sep 26

Our Most Common Data Breach Began With the First Three Letters of a Name

#sergueyshinder #cybersecurity #dataprotection #email

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Serguey Shinder

Sep 26

The Printer That Decides Whether a Lorry Leaves Was Bought Like Stationery

#sergueyshinder #itoperations #endpoints #logistics

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Serguey Shinder

Sep 25

I Can Name Our Suppliers and Not Theirs

#sergueyshinder #futureofit #vendormanagement #riskmanagement

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Serguey Shinder

Sep 25

Every Large Tender Now Costs My Department Two Weeks

#sergueyshinder #itbusiness #compliance #procurement

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Serguey Shinder

Sep 25

Our Two Laboratories Measured the Same Thing and Wrote Down Different Numbers

#sergueyshinder #data #dataquality #systems

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Serguey Shinder

Sep 25

The Rules That Decide Money Were Living in Our Scripts

#sergueyshinder #automation #governance #itmanagement

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Serguey Shinder

Sep 25

We Hear About a New Depot When the Keys Are Handed Over

#sergueyshinder #infrastructure #networking #itmanagement

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Serguey Shinder

Sep 25

Nobody Asked the Man in the High Visibility Jacket Anything

#sergueyshinder #cybersecurity #physicalsecurity #infosec

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Serguey Shinder

Sep 25

Two Thirds of What We Escalated Did Not Need an Engineer

#sergueyshinder #itoperations #itsm #servicedesk

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Serguey Shinder

Sep 24

The Comparison Is No Longer the System We Replaced

#sergueyshinder #futureofit #usability #itmanagement

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Serguey Shinder

Sep 24

The Carbon Report Asked for Numbers We Had Never Counted

#sergueyshinder #itbusiness #sustainability #itmanagement

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Serguey Shinder

Sep 24

We Sold Below Cost for a Week Because a File Told Us To

#sergueyshinder #data #dataquality #integration

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Serguey Shinder

Sep 24

Our Overnight Jobs Sign In as a Man Who Left in 2022

#sergueyshinder #automation #devops #itsecurity

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Serguey Shinder

Sep 24

Nothing We Could Do Would Bring It Back Sooner

#sergueyshinder #cloud #saas #itmanagement

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Serguey Shinder

Sep 24

Our Job Adverts Named Every System We Run

#sergueyshinder #cybersecurity #infosec #riskmanagement

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Serguey Shinder

Sep 24

The Continuity Exercise Stopped in the First Half Hour

#sergueyshinder #itoperations #businesscontinuity #itsm

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Serguey Shinder

Sep 23

The Calls That Reach Us Now Are the Ones the Model Could Not Answer

#sergueyshinder #futureofit #ai #servicedesk

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Serguey Shinder

Sep 23

IT Heard About the Acquisition Nine Days Before It Closed

#sergueyshinder #itbusiness #mergers #itmanagement

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Serguey Shinder

Sep 23

The Customer Number Was Free Because Somebody Else Had Finished With It

#sergueyshinder #data #systems #dataquality

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Serguey Shinder

Sep 23

We Chose the Actions by What Was Easy to Build

#sergueyshinder #automation #itsm #governance

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Writing Debut