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One person, two JSM customer accounts: what actually clears the duplicate after an email change
mihai_leanzero profile

One person, two JSM customer accounts: what actually clears the duplicate after an email change

#jira #atlassian #servicedesk #itsm
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14 min read
Refined Sites for Jira Service Management: The Honest Assessment
mihai_leanzero profile

Refined Sites for Jira Service Management: The Honest Assessment

#jira #atlassian #itsm #review
1
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13 min read
Two Thirds of What We Escalated Did Not Need an Engineer
serguey_shinder_4ab9b87b1 profile

Two Thirds of What We Escalated Did Not Need an Engineer

#sergueyshinder #itoperations #itsm #servicedesk
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2 min read
The Continuity Exercise Stopped in the First Half Hour
serguey_shinder_4ab9b87b1 profile

The Continuity Exercise Stopped in the First Half Hour

#sergueyshinder #itoperations #businesscontinuity #itsm
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2 min read
We Chose the Actions by What Was Easy to Build
serguey_shinder_4ab9b87b1 profile

We Chose the Actions by What Was Easy to Build

#sergueyshinder #automation #itsm #governance
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2 min read
A Fifth of Our Support Demand Came From People We Do Not Employ
serguey_shinder_4ab9b87b1 profile

A Fifth of Our Support Demand Came From People We Do Not Employ

#sergueyshinder #itoperations #itsm #servicedesk
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2 min read
Twelve Months of Leave Looked Exactly Like Leaving
serguey_shinder_4ab9b87b1 profile

Twelve Months of Leave Looked Exactly Like Leaving

#sergueyshinder #itoperations #itsm #identity
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2 min read
We Run Thirty Nine Sites and Have Engineers at Two
serguey_shinder_4ab9b87b1 profile

We Run Thirty Nine Sites and Have Engineers at Two

#sergueyshinder #itoperations #itsm #infrastructure
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2 min read
The Outage Ran for Two Hours Before It Had a Name
serguey_shinder_4ab9b87b1 profile

The Outage Ran for Two Hours Before It Had a Name

#sergueyshinder #itoperations #incidentmanagement #itsm
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2 min read
Count How Many Times You Have Fixed the Same Thing
serguey_shinder_4ab9b87b1 profile

Count How Many Times You Have Fixed the Same Thing

#sergueyshinder #itoperations #itsm #problemmanagement
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2 min read
Half of Our Successful Changes Were Never Verified
serguey_shinder_4ab9b87b1 profile

Half of Our Successful Changes Were Never Verified

#sergueyshinder #itoperations #changemanagement #itsm
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2 min read
Who Answers the Phone at Two in the Morning
serguey_shinder_4ab9b87b1 profile

Who Answers the Phone at Two in the Morning

#sergueyshinder #itoperations #incidentresponse #itsm
Comments 1
2 min read
Somebody Has to Absorb Every Change We Ship
serguey_shinder_4ab9b87b1 profile

Somebody Has to Absorb Every Change We Ship

#sergueyshinder #devops #changemanagement #itsm
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2 min read
Automation Left My Team With Only the Hard Cases
serguey_shinder_4ab9b87b1 profile

Automation Left My Team With Only the Hard Cases

#sergueyshinder #automation #devops #itsm
1
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2 min read
Ask the Business Which Days It Cannot Lose
serguey_shinder_4ab9b87b1 profile

Ask the Business Which Days It Cannot Lose

#sergueyshinder #itoperations #availability #itsm
1
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2 min read
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